Swedbank, one of Sweden’s largest retail banks, successfully used Nina, a chatbot that averaged over 30000 answered queries a month, resulting in 78% First-Contact Resolutions (FCR). An auto insurance industry…
You might have heard many people communicating with personal assistants on their smartphones, say, for instance when someone says, “Hey Siri, I want to buy apples” the assistant responds “Sure,”…
Chatbots, the present and probably also the future of digital communication, have integrated completely with our lives already. With 69% of customers willing to interact with brands using chatbots, it…