All banks need powerful workforce optimization tools as they compete against each other and newer players for market share. They need to increase their productivity and improve their methods in order to remain relevant in the fast-paced world of financial services.
Key Issues
Right balance for teller line
The right banking workforce optimization tools facilitates scheduling to ensure that branches of a bank are always efficiently staffed for excellent service levels.
Diminishing sales, productivity and services
Banks need a real-time, web-based queuing and reporting tool which can assist management in maximizing their lobby experience through a lobby management system.
Driving high-quality interactions to the branch
The account holders in a bank need to be empowered with timesaving and convenient technologies tailored for the banking environment. These solutions will enable consumers to schedule a branch appointment easily through the bank’s website or mobile banking application.
Understanding customer needs
One of the most important duties of banks today is understanding the needs of their customers. For example, in the current world, people post extensively on social media about their upcoming trips and plans. Banks can capture this information and provide them with suitable products such as foreign exchange market services and travel insurance, etc.
Staff Scheduler
The staff scheduler tool helps bankers to stop spending their time refining and rearranging employees on branches’ schedules. They can be configured according to the employee model the bank follows and easily be adapted to fit to specific branch operations. This type of a tool can also be used to manage each individual employee’s availability and skill set by creating employee profiles which would be able to keep all this information readily accessible.
Interactive Dashboards
It is really helpful for bankers to get their hands on as much reliable information as they can. However, too much information can often prove to be a double edged sword by overwhelming people, leaving them to sift through countless reports. An interactive dashboard will help to display information to improve productivity.
Interactive dashboard advantages
Lobby Management software
The lobby of a bank or credit union is arguably the most important interaction point with the banking institution. A lobby management software will help banks to retire their clipboards and sign-in sheets and upgrade the lobby sign-in process. For example, customers would be able to select a service they need assistance with and view lobby wait times remotely and also set up alerts for specific staff and managers.
Workforce optimization can help banks work with their full potential eliminating unnecessary functions and tasks that they have to perform. This will, in turn, be advantageous for the customers as they would get better service from their banks.