The growing competition, rapid technological growth, and expanding end-user demands have led to an increase in the number of organizations deploying AI. There is no denying the fact that AI will revamp almost all lines of business, providing growth in revenue and expansion in business offerings. IDC predicts that the global spending rate on AI will reach 57.6 billion U.S. dollars by 2021, which brings forth the buzz around the technology. But with a growing interest around AI, CIOs have got to bear the additional responsibility of developing an AI strategy so that her organization can make the most of the technology.

Steps for CIOs of organizations deploying AI

CIO’s role is invaluable as they take care of the technological needs of a company. An explicit guideline is, therefore, necessary so that CIOs can accomplish their responsibility with precision. Shared below are three steps that a CIO must follow to successfully deploy AI in their organization:

1.             Educate themselves

Before implementing AI in their organization, CIOs should have in-depth knowledge of AI, its pros, and cons. Through online seminars, classes, and training, CIOs should learn how AI can help the employees to automate services. Once they educate themselves, CIOs should ensure that the analysts and other employees involved in the AI implementation project have the required skills to make the most of AI. Furthermore, CIOs should find ways to retain their skilled employees, which will automatically have a positive impact on the business outcome and productivity.

2.             Identify the routine tasks 

The next step that CIOs should follow is the identification of tasks that are tedious and time-consuming. For instance, imagine you place an online order for a product, and the product doesn’t arrive on time. You will obviously contact a customer care agent to enquire about the status of your product. Now what if, busy serving others, the agent doesn’t answer your call. Naturally, you will not like such kind negligence. Here’s where CIOs can leverage the power of AI. Using chatbots, the customer care representatives can offer 24/7 support to their customers without any error or negligence. However, this is just one of the umpteen examples of how AI can take over the mundane tasks easily, making way for employees to handle high-value jobs.

3.             Analyze back office processes regularly       

The final step that CIOs should follow is to periodically determine which back-office operations can well be accomplished with AI instead. While performing such a check, CIOs should actively team up with analysts, COOs, and other organizational leaders and experts, and work together to never miss out on any such back-office process that can be delegated to AI’s care.

With a big data and AI strategy in place, organizations can make the most out of their competency by automating services, enhancing operational efficiency, adding productivity, saving person hours, and making the business ‘smarter’ altogether.