Question 1

What imagery sources do you support?

Accepted Answer

We ingest aerial imagery from drones, satellites (Maxar, Planet, etc.), manned aircraft, and third-party aerial providers. Image formats include JPEG, TIFF, and GeoTIFF.

Question 2

How do you set confidence thresholds?

Accepted Answer

Confidence thresholds are configurable by damage type and severity. We recommend starting conservative (high confidence) and tuning based on adjuster feedback and QA sampling.

Question 3

What about audit trails for regulatory compliance?

Accepted Answer

All scoring decisions, assessor routes, and evidence packs are logged with timestamps, user IDs, and model versions. Audit logs are tamper-proof and exportable for regulatory review.

Question 4

Can this detect fraud patterns?

Accepted Answer

Yes. By analyzing historical claims and damage patterns, we can flag anomalies (e.g., pre-existing damage, inconsistent reports). Fraud detection models are tuned during PoC with your claims data.

Question 5

How does this integrate with our claims system?

Accepted Answer

We integrate with major claims platforms (Guidewire, Duck Creek, etc.) via REST APIs. Data flows bidirectionally for claim status, evidence attachments, and KPI reporting.

ClaimSentra

Capabilities

Outcomes

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