- Claim cycle
- ↓ 30–50%
- Desk settlements
- ↑ 35%
- Re-inspection rate
- ↓ <5%
Outcomes
Key Features
Aerial Damage Scoring & Classification
AI analyzes aerial imagery to score roof and property damage by severity (cosmetic, minor, major, total loss). Detects hail impacts, wind damage, missing shingles, and structural issues. Models trained on 100K+ validated claims deliver 90%+ accuracy.
Intelligent Assessor Routing
Priority scoring routes field adjusters to highest-severity claims first. Desk adjusters handle clear-cut cases remotely. Reduce windshield time by 40% and close more claims without field visits.
Adjuster-Ready Evidence Packs
Every assessed property generates a complete evidence package for desk adjusters: annotated imagery with damage locations marked and severity scores, property measurements including roof area and affected sections, damage classification (hail, wind, fire, water) with AI confidence levels, before/after comparison with historical imagery overlay when available, Xactimate-ready measurement data for estimate creation, professional PDF claim summary for file documentation, and complete audit trail with scoring timestamp, model version, and QA status.
Fraud Detection & Claim Validation
Help SIU teams identify suspicious claims before payout. Before/after comparison flags pre-existing damage against historical baseline imagery. Storm path validation correlates claimed damage with actual weather data. Damage pattern analysis identifies inconsistencies with reported peril (hail vs. wind patterns). Claim velocity flags alert on properties with multiple recent claims. All fraud signals logged with evidence for SIU review.
ClaimSentra vs. Traditional Claims Handling
| Capability | ClaimSentra | Manual Field Inspection | Desk Review Only |
|---|---|---|---|
| Time to Triage | Hours | Days–Weeks | Hours |
| Damage Assessment | AI-scored + imagery | Subjective | Adjuster estimate |
| Consistency | Standardized scoring | Inspector-dependent | Adjuster-dependent |
| Re-Inspection Rate | Low (evidence-based) | High (disputes) | High (incomplete) |
| Fraud Detection | Before/after + patterns | Limited | Very limited |
| CAT Scalability | 10,000+ claims/day | Linear with staff | Limited by data |
| Adjuster Safety | Remote assessment | On-site risk | Remote |
| Audit Trail | Complete | Manual documentation | Email/notes |
Technical Specifications
What it does
- Aerial image ingest; roof/property scoring
- Route & priority suggestions
- Evidence packs for adjusters
- Public records redaction (paired with VISTA)
- Change detection for disaster response
How it works
Ingest
Aerial imagery from drones, satellites, or manned aircraft
Score
AI detects and scores damage by type and severity
Triage
Claims prioritized by damage severity and policy value
Route
Adjusters dispatched to highest-priority properties
Close
Evidence packs enable desk settlement or informed field visits
Ingest
Aerial imagery from drones, satellites, or manned aircraft
Score
AI detects and scores damage by type and severity
Triage
Claims prioritized by damage severity and policy value
Route
Adjusters dispatched to highest-priority properties
Close
Evidence packs enable desk settlement or informed field visits
Built for Property Claims Teams
Regional Carriers
Challenge
Limited field adjuster capacity, CAT events overwhelm staff.
Solution
AI triage prioritizes claims, enables desk settlements, scales instantly for CAT events without adding headcount.
National Carriers
Challenge
Consistency across regions, adjuster calibration, fraud exposure at scale.
Solution
Standardized scoring nationwide, fraud detection at scale, audit-ready documentation for regulatory compliance.
Managing General Agents (MGAs)
Challenge
Prove value to capacity partners, fast claims turnaround.
Solution
Demonstrate loss ratio improvement, rapid CAT response, transparent reporting for reinsurance partners.
Third-Party Administrators (TPAs)
Challenge
Handle claims for multiple carriers with different requirements.
Solution
Configurable scoring rules by client, white-label reports, multi-tenant deployment with carrier-specific workflows.
What you get
- Scoring models + QA samples
- Assessor console & export
- Claims platform integration (Xactimate, Guidewire, Duck Creek)
- Report templates & audit log
- Weekly performance reports
Deployments & integrations
- Cloud or on-prem
- Optional edge ingest
- Imagery integration (drone, satellite, aerial providers)
Security & governance
- TLS 1.3 for all data in transit
- RBAC with adjuster/manager/admin roles
- Audit logs for all scoring and routing decisions
- Redaction tools for public records compliance (VISTA)
- Evidence chain of custody
Related
Products
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Frequently Asked Questions
Stop Guessing. Start Scoring.
Close more claims from your desk with AI-powered damage assessment
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