Yesterday, today, and tomorrow of chatbots The evolution of chatbots has made our lives easier. Right from helping out with customer support to carrying out everyday tasks like booking a cab, chatbots are becoming integral to our lifestyle. And now, with modern technology, chatbots can imitate human conversations and understand human emotions too!
When customer service first came into existence, all major companies hired a room full of people whose only job was to answer calls and provide solutions to problems faced by…