To be customer-centric, you have to be data-centric In today’s fast-paced world, customers have become more demanding than ever before. Customer-centric organizations need to build their models after critically analyzing their customers, and this requires them to be data-centric.
Today, customers expect companies to be available 24/7 to solve their queries. They expect companies to provide them with seamless information about their products and services. Not getting such features…