chatbots Archives

Deploying chatbots to optimize CRM for businesses CRM is a function that requires intensive data processing in the backend along with prompt responsiveness on the frontend, which are core strengths of AI technology. It is increasingly becoming apparent that the future of CRM will be purely dominated by AI-driven chatbots.

August 14, 2021 by Naveen Joshi

Swedbank, one of Sweden’s largest retail banks, successfully used Nina, a chatbot that averaged over 30000 answered queries a month, resulting in 78% First-Contact Resolutions (FCR). An auto insurance industry…

Artificial Intelligence Technology

Understanding how chatbots work with NLP, NLG, and NLU Although used interchangeably in context with chatbots, NLP, NLG, and NLU have differences. They come together to perform end-to-end functioning of chatbots.

December 28, 2019 by Naveen Joshi

You might have heard many people communicating with personal assistants on their smartphones, say, for instance when someone says, “Hey Siri, I want to buy apples” the assistant responds “Sure,”…

Artificial Intelligence Technology

The transformative role of chatbots in marketing Chatbot-powered marketing is all about helping marketers with time-intensive tasks like consistent customer support, lead generation, and sales enhancement, allowing them to have leisure time for strategizing to meet their business objectives.

April 15, 2019 by Naveen Joshi

Chatbots, the present and probably also the future of digital communication, have integrated completely with our lives already. With 69% of customers willing to interact with brands using chatbots, it…

Artificial Intelligence Technology