It takes more than AI to build a successful chatbot No human involvement, round the clock access, and prompt replies cover almost all the USPs of a chatbot? Well, not that of an exceptional chatbot for sure. To build a successful chatbot, along with AI, companies need to focus on gathering critical data points so that chatbots handle conversations not just intelligently but appropriately.
One of the most critical resources for organizations to achieve success on their digital transformation journey are chatbots. In addition to providing satisfactory customer service experience, chatbots are offering organizations…