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Swedbank, one of Sweden’s largest retail banks, successfully used Nina, a chatbot that averaged over 30000 answered queries a month, resulting in 78% First-Contact Resolutions (FCR). An auto insurance industry…
Immigration management is more challenging for governments around the world than most people believe. There are several thousand who migrate from one country to another to settle there, for employment…
As we know, bias in AI is, quite sadly, a reality of our times. There have been numerous instances in which recommendations and other outputs from AI-powered systems have had…
Natural Language Processing (NLP) systems are highly useful in our day-to-day lives as well as digitized and automated business operations. NLP, a powerful subfield of AI, computer science and linguistics,…
In March 2016, a televised tournament was held in Seoul, South Korea for Go, a popular Asian board game. Wikipedia describes Go, the oldest known board game in the world,…
One can liken the process of drug discovery to finding a needle in a roomful of haystacks. It is a time-consuming, difficult, expensive and often hopeless path filled, at every…
Quantum computing is an awe-inspiring technology for super-fast data processing. It is a powerful non-AI tool that can help AI with its development. Using quantum mechanics, these computers are much,…